Caller ID spoofing is when the number that appears on your Caller ID is not the real number being used to make the call. The person calling purposely gives a fake number. Users spoof their numbers to hide their identity. Caller ID spoofing is not illegal, as long as it is used for good reason. However, robocallers and scammers use false information to make you believe that the number belongs to someone else. Some make their number appear as a local number when they are calling from out of the area or from another country. It also allows them to make their real number untraceable for consumers and law enforcement.
The Legal Way
Businesses use spoofing for good reasons. A company can use spoofing so calls from extension lines inside the company show the business’ main phone number. Business owners and other professionals often use spoofing to hide their personal numbers. This is also a common practice with doctors who must contact patients but want to keep their numbers private. The patient recognizes the phone number of the doctor’s office and the doctor’s privacy is respected. Law enforcement agencies use caller ID spoofing for similar reasons. Lastly, at-home workers may use caller ID spoofing to show their company’s office number instead of their personal information.
Telemarketers , including those that use robocalls, must adhere to a specific set of rules from the FCC regarding caller ID spoofing:
- The company must display its original phone number or the phone number the company they represent. If possible, the company should also display the name of the company it represents.
- The company must also display a phone number that can be called during regular business hours. Callers must have the ability to opt out of their call list. This rule applies to all companies, even if you have an established business relationship.
- Companies must obey the rules of the National Do Not Call Registry. Violators should be reported to the Federal Trade Commission (FTC).
The Illegal Way
Scammers use spoofing to trick someone into answering the phone. People, as well as their phones, are getting smarter, so fooling them isn’t easy. Surprisingly, while millennials are more tech savvy than the older generation, they are more likely to fall for phone scams.
One of the most common ways to trick someone is to pretend to work for a legitimate company. If a scammer wants you to believe he is from a real company like Verizon, he can spoof the company’s phone number. The person answering the call could be fooled by the scammer’s pitch and give out valuable information.
Truth in Caller ID Act
The Truth in Caller ID Act of 2009 was put into action to prevent phone scams. It forbids anyone from spoofing caller ID numbers if there is an intent to “defraud, cause harm, or wrongfully obtain anything of value.” Anyone caught violating the Truth in Caller ID Act will receive a fine of up to $10,000 for each offense. Sadly, fines aren’t enough to stop most scammers, especially if they use untraceable numbers.
Con artists use Internet phone numbers to spoof local phone numbers. The local often trick people into thinking the call is from a local business, school or neighbor. Secondly, they may use a local exchange or choose a number close to your own. For example, if your number is 717-573-0736, the scammer might use 717-573-1234 or 717-573-0735. People answer local phone numbers in case it’s someone they know. Although most people don’t answer unknown phone numbers, the person might think they’re getting a call from their child’s school, doctor, or a neighbor in need. If you see a number you don’t recognize but could be important, you can use a white pages iPhone app or free reverse phone lookup app to search before picking up the call. You can return real calls right away. The Federal Communications Commission is urging the telecommunications industry to develop a stronger caller ID authentication system.
Scammers are able to spoof local numbers through Voice over Internet Protocol (VoIP) software. The numbers are created and used through the Internet, so it’s easy to appear as if the call is local. The user can choose any available number in the area code. This system makes it easy for callers to contact potential victims from anywhere in the world.
Avoiding Spoofing Scams
You can use several ways to avoid caller ID spoofing scams.
- Don’t answer calls from unknown phone numbers. If an automated system asks you to press a button to opt out of calls, don’t press the button – simply hang up. Scammers use this trick to identify possible targets, including when they are available. They may also sell the information to third parties.
- Do not respond to any questions, especially those that require “Yes” or “No” answers.
- Never give out personal information, including your address, credit card or bank account numbers, Social Security number, mother’s maiden name, passwords or other information that can be used to access your accounts.
- If you receive a call from someone who says he represents a government agency, hang up right away. Call the phone number on your statement, in the phone book, or on the agency’s website to verify the caller’s veracity. Government agencies rarely call anyone without first sending a letter in the mail.
- Refuse to give out any information if you feel pressured by the caller.
- Use a password for your voicemail account. Otherwise, a hacker could spoof your phone number and have access to your voicemail.
- Service providers offer call blocking tools. The FCC permits phone companies to block robocalls by based on reasonable algorithms. For more information, visit fcc.gov/robocalls.
People fall prey to telephone scams every year. Last year the total amount lost was in the billions of dollars, with the average loss of approximately $2600 per person. If you think you’ve been the victim of a spoofing scam, you should file a complaint with the FCC.
Telemarketers make phone calls to large amounts of people to sell products and services. Call centers hire people to make the calls. Sadly, people receiving the calls are not happy about it. Callers dial directly or use automatic dialing systems. The introduction of these systems ended the need for people to call thousands of people. It was created to save time and money. Automatic dialing systems launched robocalls, a system designed to answer questions and/or send callers to the right department. A recent study shows that these systems can answer almost 30% a person’s questions and save almost 50% of the time people would spend on the phone with a real person.
Telemarketers use these systems to get you to buy products and services. Scammers use the same systems to trick you out of your hard earned money. The systems are automated, so it’s impossible to talk to a real person. People try to stop the calls, but it’s usually futile.
Laws regulate telemarketing companies regarding the number of times they are allowed to call people and at what times. The law states telemarketers cannot make telemarketing calls before 7 A.M. and after 9 P.M. The government created the National Do Not Call Registry to allow people to take their names off of lists used by telemarketers. The government allows companies to call you if you have an account with that company or are signed up for a service that allows calls by third parties. You must contact the company and opt out of the contact. Callers that ignore the law, should be reported.
In 2018, robocallers placed 26.3 billion phone calls. The Federal Communications Commission says that, in 2019, more than 40% of phone calls will be automated. Although the FCC gives fines to companies that ignore the law, the companies don’t stop. People look for ways to stop the calls, and organizations like Consumer Reports publish tips on how to remove yourself from the system.
Phone apps help you to trace unknown callers on your iPhone. The apps use an algorithm to find which phone numbers probably belong to scammers or telemarketers. The apps keep a database of the numbers. Phone numbers that make more than 1,000 calls are added to the database. The database will label it as an unwanted number.
Tracer apps can help you to identify a phone number, and if the number belongs to an unwanted caller, you can block the phone number. The app will also block text messages. It might not stop all calls, but it will cut back on the number you get. You can only stop robocalls completely by shutting off your phone. Apps can help, but there is no 100% solution.
Report the Calls
People who use the tips and tricks will still get calls. If you do, write down the numbers so you can keep track. You should also report it to the Federal Trade Commission so they can investigate.
Scammers use anything they can in order to trick their targets. The con artists have begun to say that they are from government agencies such as the Social Security Administration, the IRS, and the Federal Trade Commission. Scammers have been targeting the FTC lately as a way to convince people that they’ve won prizes in contests they have never entered. Using the FTC as a way to scam people is ironic as the independent government agency tracks and prosecutes scammers.
Thieves call random people and say that they are employees or representatives of the FTC. The scammers tell the person that that they’ve won prizes in a sweepstakes or lottery. The “representatives” often give names and office phone numbers of real agency personnel. The person listens to the call, but is eventually asked for personal information and, of course, money. The thieves take the information and the money and disappear, while the victim has little or no recourse. Banks often protect people against fraud, so the scams usually involve paying through cash apps, wire transfers, or gift cards.
The FTC is running a campaign to stop the scams. Government agencies never run sweepstakes or lotteries, nor do they ask for money.
Callers may also say that you owe money to the IRS or court system. Anyone who claims to work for the government is probably a scammer. The FTC has written a guide on identifying the calls and what to do to avoid being a victim.
- Someone calls and says you’ve won a prize, but you must send money to receive the prize.
- The caller offers to help victims of scams recover their money.
- You owe money to the government or IRS. If you don’t pay, you will be arrested.
- You have unpaid debts and your bank account will be frozen until you pay.
Receiving a Call
If you receive a suspicious call, hang up. Do not press 1 to be removed or give out your personal information. The caller may make threats, but do not respond. You can block calls on your iPhone or Android if the number is in the form of a standard number. Scammers use different numbers to confuse targets, so be aware of strange numbers.
Notify law enforcement if the caller makes any type of threats. You should also report the call to ftc.gov/complaint. Include the following:
- Date and time of the call
- Content of any text messages
- The name of the company used by the caller
- If a prize was offered, note the amount of the prize amount.
- How much money were you were asked to send? What was the requested payment method?
- Give the caller’s phone number. Scammers use untraceable Internet phone numbers or spoof a phone number registered to the government agency. Although the numbers aren’t real, law enforcement might be able to trace them with a tracking system.
- Note any other details from the call. Be as specific as possible.
The world was shocked when fire broke out at the Notre-Dame de Paris, one of the most iconic cathedrals in Paris. People mourned as the centuries-old structure burned and as the spire fell while 400 firefighters fought the fire. Almost immediately, charities – real and fake– began asking for donations to rebuild the French national treasure.
A Cry for Help
Almost 13 million people visit Notre Dame each year. Builders erected the church in Paris 850 years ago. The church houses famous works of art and serves as a museum. It is no surprise that people are willing to dig into their wallets to rebuild the cathedral. Scammers scrambled to create a plan to take advantage of the fire and make some easy money. Thieves set up websites acting as charities and crowdfunding sources to trick the public. Thieves assume people don’t know that the cathedral is owned by the French government. Private citizens, businesses, and the government have already amassed billions of dollars in a fund to reconstruct the church.
Con artists play on the emotions of people in the aftermath of disaster. For every natural disaster, accident or act of terrorism, scammers are waiting to collect from the public. They ask for money through websites, social media, email and phone calls. The pleas for money are convincing and never ending. People should take steps to check out any organization before giving any money, even if it’s a good cause.
Researching Charity Organizations
Donors can research charities by logging onto The Federal Trade Commission’s list of organizations that can verify if a charity is real. You can also read news on charities. The article Before Giving to a Charity shows how to donate wisely through social media.
People think that donations are tax deductible. They might give more money because of the deduction. However, donations made to foreign organizations aren’t usually tax deductible. Money given to individuals or crowdfunding sites aren’t tax deductible, either. The IRS can help determine which organizations are tax deductible. You should use the IRS’s Tax Exempt Organization Search to check eligibility.
How to Avoid Scammers
Telemarketers can be pushy when they ask for money. Companies and scammers use robocalls to make it harder to avoid the demands. If you receive a call from someone asking for money to help rebuild Notre Dame, ask a lot of questions. What is the full name and address of the organization? How will the money be spent? Does the organization use the money for admin costs or marketing expenses? If you are unsure of the person calling, hang up and research the charity online. If the calls continue, use an app to block unwanted numbers from your phone.
How to Report Fraud
If you think you’ve been scammed by a fake charity, report it to the FTC’s Complaint Assistant. Give as much information as possible. Second, if you have used a bank account or credit card to make the donation, contact the company right away to block the payment. Lastly, you should also report the event to your state’s Attorney General.
Landlines, or old fashioned telephones, are still in use by businesses and homes across the country. Landlines use a physical connection to a metal cable or a fiber optic wire to connect to a series of telephone poles which lead to a central dispatch system. On the other hand, cell phones are wireless devices that work through the use of radio waves. While cell phones have the market share in the telecommunications industry, due to their convenience, Internet access, text messages services and mobility, there is still a place in our world for landlines.
Businesses rely on phones to communicate with their clients and vendors. Using a landline allows the business to make a connection with the outside world and also gives a sense of professionalism and stability. Additionally, landlines can have multiple handsets, multiple phone lines, and dispatch systems.
Cell phone services aren’t always available in rural areas. People can use landlines any place there is a telephone pole. Additionally, landlines offer accessibility features cell phones do not – oversized keys, extra loud ringer settings, the ability to attach touch screens, flashing lights for the hearing impaired, voice activation for the vision impaired, Braille-based devices, transcription units, improved clarity, etc.
Landlines are reliable in cases where cell phones are not. They work in situations where cell phone calls can be fuzzy or dropped. Landlines are also less likely to be affected by bad weather, and if they are, their repair is at the top of the list for phone companies.
Many people, especially seniors, find landlines to be more comfortable to use than cell phones. The larger handset makes it easier and more comfortable to use while multi-tasking, such as typing, taking notes, cooking or washing the dishes.
Landlines are cheap, particularly compared to cell phones. You can buy a landline at a yard sale and it will work with any service. Plus, the monthly cost of local service is around $30.
Everyone is concerned with security. In the age of identity theft and hackers, using a landline is much safer than a cell phone. The data from a landline is transmitted through a fixed medium where cell phone calls are transmitted via radio waves. Hackers can easily tap into cell phone calls. In order to tap into a landline, bugging devices need to be physically attached to the phone and/or the line.
Previously, landlines did not offer the same options as cell phones when it came to caller ID or tracing a phone number. That is no longer true.
Landlines offer a connection to emergency services that cell phones cannot. When calling from a landline, the dispatcher has immediate knowledge of your location, even if you are cut off. Callers using cell phones must give their phone number and location before reporting the emergency. If a call is dropped or has poor quality, the information may be lost. These issues can pose a threat and waste precious time in an emergency situation.
Parents use tracking apps to stay abreast of their children’s whereabouts and to keep them safe. The apps use GPS and other technology to see the child’s location. The apps can see who the kids are talking to and what websites they visit. The tools help parents by giving them peace of mind and to prevent dangers to children. No one can say bad things about using the technology for this purpose. People can also track other family members. The apps are helpful when friends or family are separated in crowded places like airports, concerts or amusement parks. They can track adults that have medical issues like dementia or Alzheimer’s disease.
The Down Side
Jealous lovers, nosy employers and others often use the same technology to spy on others. The person being tracked often doesn’t know. In addition, the apps allow others to take down phone numbers. The can use an iPhone cell phone trace app or similar program to learn the identity and location of the third party. One attorney reported a 40% increase in his divorce caseload since the technology was introduced.
Popular Tracking Apps
Some apps allow users to track GPS as well as cell phones, including the person’s travel history. People can buy and use the following legal apps to trace others:
Users can download Find My Friends for Android and iPhone. It tracks people on your contact list and allows you to know where they are at any given time. It syncs with maps and contacts on iPhones.
This app is equal parts useful and scary. It was designed for iPhone or iPad and allows users to track anyone on their contact lists. Users don’t use a virtual check-in like FourSquare, but location settings allow this type of app to check location as well as your photos and status updates.
Kids love Halloween. However, it can be a scary time for parents if the children wander off to see decorations or go to the house that offers the best candy. Kids wearing costumes make it difficult to find the right child, especially if the costume is popular and worn my many. The free app is downloaded onto all connected phones and can alert parents if the child leaves a previously determined area. Users can use the app all year long. Also, latchkey kids can ping their parents when they arrive home.
Phone Tracker uses mapping and GPS technology to track people like family members and employees. Users don’t need to have the app engaged for it to work and will also track a target’s movements over the past 24 hours, within 30 feet.
AccuTracking was designed for company use to track vehicles using GPS. It was introduced over a decade ago and is used primarily for desktop or laptop computers. Users that download the app is not supported by some phones, including iPhones.
Using tracking apps can be a godsend when it comes to safety, however, they should be used with caution if tracking an unsuspecting target.
Scammers target senior citizens every day and the numbers are rising. Scammers target the elderly. Elders have financial stability, vulnerability, and tendency to act on emotion. Seniors are also less tech savvy. Scammers know seniors are less likely to use tools to avoid scams via phone, email and direct mail. Criminals use scams that play on their emotions, including fear. One report showed that, in 2011, seniors were robbed of nearly $2.9 billion dollars. People who robbed seniors are strangers (51%), family, friends, and neighbors (34%), fake businesses (12%), and scams on Medicare/ Medicaid (4%).
Consumer groups have created guides on reporting scam phone calls. A popular scam is one by fake IRS reps. The fake rep claims that the senior has back taxes owed to the government. The calls scare people into giving out bank information or face jail time. Seniors targeted by phony IRS representatives should report the activity to the Treasury Inspector General for Tax Administration. Victims can report online or call 1-800-366-4484.
People should report other scam calls to the Federal Trade Commission (FTC). Secondly, reporting phone scams to local police and the Attorney General’s office is important.
Seniors can also use an iPhone caller ID app to screen calls and help to prevent scams.
Fake suitors target people over 50 for romance scams. The percentage of people looking for online romance is the highest in this age range. Scammers claim their love for their victims almost immediately, and then ask for money. They are not available to meet in person and are usually suffering some form of emergency or personal tragedy. If this happens to you, refuse to send any money and report them to the FBI Internet Crime Complaint Center (IC3).
Scammers can trick seniors by using direct mail or “junk mail” scams. Lottery and sweepstakes contests are popular scams. Consumer groups have developed several websites devoted to reducing or eliminating direct mail. The AARP has a list of companies that can help. Others include:
CatalogChoice helps you to opt-out of getting specific catalogs in the mail.
DMAchoice is a website that helps to manage your mail received at home.
OptOutPrescreen can help you to opt-out of getting credit card offers in the mail.
SeniorNet is a non-profit organization that educates seniors on computers. They have also created a guide on how to detect mail fraud.
If you suspect that an offer received in the mail is too good to be true, call the company who sent the offer for more information.
The Social Security Administration (SSA) reports a large increase in phone scams. Senior citizens are targets for scammers claiming to be from the SSA. The reason for the call? To tell the senior his/her Social Security number has been suspended. The caller states there has been criminal or fraudulent activity with the card. The number is suspended to protect the real card holder.
“They say to call a number to clear it up — where they’ll ask you for personal information,” according to the Federal Trade Commission (FTC). “The caller pretends to be protecting you from a scam while he’s trying to lure you into one.”
The SSA does not suspend Social Security numbers. Not for any reason. There is no cost for a card.
If you get a call from an alleged SSA representative, use caller ID or a free reverse phone book app for iPhone to verify the number. Some scammers use spoofing to mirror the SSA’s customer service number — 1-800-772-1213 — to take the scam a step further.
Social Security Scam Stats
Social Security phone scams are the number one type of fraud reported to the Federal Trade Commission and the Social Security Administration. In 2018, the SSA received more than 63,000 complaints regarding social security phone scams. As a result, the median amount lost by seniors was $1,484.00 In 2019, the National Council of Aging listed Social Security phone scams as one of the top three frauds targeting seniors.
“We are taking action to raise awareness and prevent scammers from harming Americans,” said Andrew Saul, Commissioner of Social Security. “I am deeply troubled that our country has not been able to stop these crooks from deceiving some of the most vulnerable members of our society.”
SSA Warns Citizens
The Social Security Administration works around the clock to stop scam calls.
“Unfortunately, scammers will try anything to mislead and harm innocent people, including scaring them into thinking that something is wrong with their Social Security account and they might be arrested,” said Acting Inspector General of Social Security, Gale Stallworth Ennis. “I encourage everyone to remain watchful of these schemes and to alert family members and friends of their prevalence. We will continue to track these scams and warn citizens so that they can stay several steps ahead of these thieves.”
Officials at the Social Security Administration and the Office of the Inspector General created a new online form to gather data that will be analyzed for trends. The OIG will use the data to develop investigative leads to thwart scammers and reduce fraud.
“We are taking action to raise awareness and prevent scammers from harming Americans,” Saul said. “I am deeply troubled that our country has not been able to stop these crooks from deceiving some of the most vulnerable members of our society.”
Saul and Ennis encourage the public to use the new online form to report scams including robocalls and live callers, as well as text, email, and in-person scams. The form requires people to create a Personal Identification Number (PIN) in case the OIG contacts the reporter for verification.
“Awareness is our best hope to thwart the scammers,” said Ennis. “Tell your friends and family about them and report them to us when you receive them, but most importantly, just hang up and ignore the calls.”
Fraudsters make threatening phone calls to get people to give out their information. The SSA says the tactics are “increasingly threatening.” The caller threatens legal action if the person fails to give certain information. The agency does not threaten people or demand specific information over the phone. If a representative of the SSA calls, they will never threaten to arrest someone refusing to give out information.
Friendly Service Phone Calls
Fraudsters use different ways to get personal information. Instead of threats, some use a friendly approach. They may offer to sell to the person services already provided by the SSA at no charge. The caller offers to send a new Social Security card, enroll family members in the program, or provide records of contributions and expected future income.
Social Security Fraud by Mail
Scammers may use old school ways to create a scam. While most use phones or technology (email, text, etc.), some send mail to potential victims. One scheme involves direct mail aimed at seniors. The senior gets a letter in the mail offering an additional check. The senior fills out a form and will get an extra check if he pays a filing fee. The form asks for the member’s Social Security number and payment. While the SSA will send mail, it usually regards a change in benefits. The letter will never request payment or personal information.
The SSA has listed a series of things to look out for when dealing with a potential scam.
- The SSA rarely, if ever, calls people on the phone. They communicate by mail.
- The SSA will not make threats.
- Do not give them your bank account number.
- Don’t give out your Social Security number.
- Ignore demands from automated calls.
- Never give or confirm information such as birthdate, cell phone number or address.
- Don’t assume the call, text or email is legitimate.
- Check all phone numbers using an iPhone reverse cell search app.
- Do not talk to the person on the phone.
- Ignore callers that claim to be from the IRS or FBI. They may claim suspicious activity on your account.
- Tell you that your Social Security number is suspended.
- Contact you to demand an immediate payment with no chance to appeal.
- Ask you for credit or debit card numbers over the phone.
- Require a specific type of debt repayment, e.g., prepaid debit card, a retail gift card, or cash.
- Promise a Social Security benefit approval or increase for a fee.
- Block phone numbers you suspect to be fake.
- Store your Social Security card in a safe place.
- Check your credit reports on a regular basis. Look for possible identity theft.
- Do not call back an unknown number claiming to belong to the SSA.
- Contact government agencies directly in person. Use verified phone numbers, or through their website.
- Visit My Social Security at ssa.gov to verify your information.
Reporting a Scam
If someone has tried to steal your personal information by pretending to be from a government agency like the SSA, IRS or FBI, report it to the FTC. Also, report suspicious activity to local law enforcement and the Social Security Office of the Inspector General at 1-800-269-0271 or online. You may also call the OIG hotline (1-800-269-0271).
You might think that phone scams aren’t something you need to worry about. Yes, you may have received weird calls in the past, but you’d never fall for any of them. There’s the IRS scam and free giveaway scams, but it’s pretty evident to you that these are scams. What if you got a different type of call though, one where someone claimed to have kidnapped your loved one. What would you do? The kidnapping phone scam is the latest (and scariest) phone scam happening in the United States.
What Is The Kidnapping Phone Scam?
The kidnapping phone scam targets families. In this scam you will get a call from someone claiming to have your loved one, usually a son or daughter. You may hear screaming in the background and the caller may know personal information like family members’ names and the area that you live in, all this makes their call more believable.
The caller will demand you wire them money immediately, or your family member will be injured or even worse killed. This is all designed to make you panic.
The caller will often get the information on you and your family from social media.
Protecting Yourself From This Scam
The best way to protect yourself from this frightening scam is to keep your social media accounts private and only share information with people you know and trust online. Refrain from publishing posts that divulge a lot of information publicly.
Another thing that you can do to protect yourself is keep a cool head, although this is very difficult to do.
- Ask the caller personal questions about the person that the person they say they have would only know.
- Try to get in touch with the person they say they have. While on the phone with the caller try to text the person they say they have or get someone else to call the person that they claim is kidnapped.
- Contact the police. Though the caller will tell you not to contact authorities, be sure to contact them.
If you ever get a call like this be sure to call your local authorities immediately. You can also filter your calls that you receive by running them through a white pages iPhone app. These apps will help you see if there are any phone scams associated with a certain phone number. There are many option in the App Store and in Google Play so give a few a try!